(“Turkuvaz”), in the capacity of “Data Controller”, processes your personal data pursuant to the Personal Data Protection Law no. 6698 (“PDPL”) and the applicable legislation, and takes all technical and administrative measures stipulated in laws related to the processing operations and provides any necessary protection.
Within this framework, Turkuvaz processes your personal data within the limitations determined by PDPL and the applicable legislation in accordance with the following principles set forth in Article 4 of the PDPL:
o Being in conformity with the law and good faith;
o Being accurate and, if necessary, up to date;
o Being processed for specified, explicit, and legitimate purposes;
o Being relevant, limited and proportionate to the purposes for which data is processed;
o Being stored only for the time designated by relevant legislation or necessitated by the purpose for which data is processed
As Turkuvaz, we process the following data:
(a) (aa) your name, surname and TR ID number in the category of identity data during the delivery of the shipments to you, your address, email address and mobile phone number in the contact data category, and your customer order number, shipment number, shipment type/content and call center records in the customer transaction data category, (bb) in case you use the “delivery to someone else” service, the name, surname and TR ID number of the third party in the identity data category you choose from among the options, the address in the contact data category, the customer note in the customer transaction data category, (cc) in case you use the “deliver another time” service, the delivery date of the shipment in the customer transaction data category for the purposes of the execution of goods/services operation processes, execution of goods/services sales processes, execution of goods/services after-sales support services, execution of customer relations management processes, execution of communication activities, execution of logistics activities, execution of activities in accordance with the legislation, follow-up and execution of legal affairs, follow-up of requests/complaints, execution of storage and archiving activities, informing the authorized persons, institutions and organizations, based on the legal grounds that it is necessary to process your personal data for the legitimate interests of Turkuvaz, provided that the processing of personal data is expressly stipulated in the law, is directly related to the establishment or performance of the contract, the processing of the personal data of the parties to the contract is necessary and does not harm your fundamental rights and freedoms;
(b) if you participate in the “evaluate the service” survey and give your consent to the calls to be made through the call center within the scope and to the processing of your personal data, your name and surname in the identity data category, your mobile phone number in the contact data category, your call center records data in the customer transaction data category and your evaluation data obtained from the “evaluate the service” survey in the marketing data category, for the purposes of carrying out activities for customer satisfaction and receiving and evaluating suggestions for the improvement of business processes, based on your legal express consent.
Your personal data, the data declared by the sender, the data you declare during the acceptance of the shipment, and the call center records are collected through the transactions you perform through https://www.kargomsende.com/ and the transactions you perform through the shipment tracking link by fully or partially automated or non-automatic means, provided that it is part of any data recording system.
Your personal data may be transferred to;
o lawyers, auditors, tax advisors and other third persons from whom we receive services, in order that we can carry out our business processes lawfully and in accordance with our legitimate interests and exercise our legal rights in a possible judicial process,
o your agents and representatives authorized by you, in order that we can fulfill our legal obligations,
o regulatory and supervisory authorities and other public authorities, such as courts and execution offices and other public institutions or organizations authorized to request your personal data, in order that we can fulfill our legal obligations,
o Turkuvaz Group companies, our business partners, performance assistants and suppliers for the achievement of the above purposes of processing, taking support for business processes and during provision/development of services, execution of storage and archiving operations, and ensuring infrastructure and technical security
pursuant to Article 8 of the PDPL.
a. Learn whether or not your personal data are processed,
b. Request information, if personal data have been processed,
c. Obtain information on the purpose for which your personal data have been processed and find out whether your personal data have been used in line with their intended purpose,
ç. Obtain information about the third persons to whom personal data were communicated domestically or abroad,
d. Request the correction of personal data that may have been incompletely or inaccurately processed,
e. Request the deletion or destruction of personal data within the scope of the provisions set forth in Article 7 of the PDPL,
f. Request that the third parties to whom personal data is transferred are informed of the operations carried out pursuant to sub-paragraphs (d) and (e),
g. Object to any outcome detrimental to the data subject as a result of analysis of the data processed exclusively through automatic systems,
ğ. Request compensation for any loss suffered in the case that your personal data are processed in violation of the law
You may send your requests within the scope of the aforementioned rights to us in writing, via registered letter with return receipt, personally or via notary public, or via the recorded electronic mail (REM), secure e-signature, mobile signature or via your electronic mail address that you notified to us before and which is recorded in our systems, if any.
Your application will be finalized free of charge within 30 (thirty) days at the latest, depending on the nature of your application, following delivery of your application to us via the specified means, and in order to confirm that the applicant is the right person, Turkuvaz may request some confirmatory information from you. Such information may be requested only for the determination of the real identity of the data subject and sharing the results of the application with the right person.
As stipulated in the Communique on the Procedures and Principles on the Application to Data Controller issued by the Personal Data Protection Authority published in the Official Gazette on 10.03.2018 and issue no. 30356, if your application is replied to in writing, you are charged 1 TRY for each page over the first 10 pages, and if the reply is submitted in a storage medium such as CD or external memory, you are charged a fee that does not exceed the cost of such storage medium. The fee shall be refunded if your application arises from Turkuvaz.
*Note 1: This Disclosure Text prepared for the Buyers should be included in the tracking link sent to the buyer via SMS. The text of the SMS should include a statement such as “Click [Link] to follow the status of your shipment and to access detailed information about your personal data to be processed within the scope of the process.”
*Note 2: This Disclosure Text prepared for the Buyers should be included in the link at the spot shown in the Website Disclosure Text.
*Note 3: This Disclosure Text prepared for the Buyers should be included as follows under the query screen shown below on the Website.
Please enter your tracking number.
To get further information on your personal data to be processed when you search your packages, please review the current disclosure text by clicking the [Link].
*Note 4: This Disclosure Text prepared for the Buyers should be included in the query screen, as in the link sent via SMS.