Turkuvaz Dağıtım Pazarlama A.Ş. (“Turkuvaz”), in the
capacity of “Data Controller”, processes your personal data pursuant to the
Personal Data Protection Law no. 6698
(“PDPL”) and the applicable legislation, and takes all technical and
administrative measures stipulated in laws related to the processing operations
and provides any necessary protection.
Within this framework, Turkuvaz processes your personal data within
the limitations determined by PDPL and the applicable legislation in accordance
with the following principles set forth in Article 4 of the PDPL:
o Being in conformity with the law and good faith;
o Being accurate and, if necessary, up to date;
o Being processed for specified, explicit, and
legitimate purposes;
o Being relevant, limited and proportionate to the
purposes for which data is processed;
o Being stored only for the time designated by
relevant legislation or necessitated by the purpose for which data is processed
.
As Turkuvaz, we process the following data:
(a) (aa) your name, surname and TR ID
number in the category of identity data during the delivery of the
shipments to you, your address, email address and mobile phone number in
the contact data category, and your customer order number,
shipment number, shipment type/content and call center records in the customer
transaction data category, (bb) in case you use the “delivery to
someone else” service, the name, surname and TR ID number of the third
party in the identity data category you choose from among the options, the
address in the contact data category, the customer note
in the customer transaction data category, (cc) in case you use
the “deliver another time” service, the delivery date of the shipment
in the customer transaction data category for the purposes of the
execution of goods/services operation processes, execution of goods/services
sales processes, execution of goods/services after-sales support services,
execution of customer relations management processes, execution of
communication activities, execution of logistics activities, execution of
activities in accordance with the legislation, follow-up and execution of legal
affairs, follow-up of requests/complaints, execution of storage and archiving
activities, informing the authorized persons, institutions and organizations,
based on the legal grounds that it is necessary to process your personal data
for the legitimate interests of Turkuvaz, provided that the processing of
personal data is expressly stipulated in the law, is directly related to the
establishment or performance of the contract, the processing of the personal
data of the parties to the contract is necessary and does not harm your
fundamental rights and freedoms;
(b) if you participate in the “evaluate the
service” survey and give your consent to the calls to be made through the call
center within the scope and to the processing of your personal data, your
name and surname in the identity data category, your mobile phone
number in the contact data category, your call center records data in
the customer transaction data category and your evaluation data obtained
from the “evaluate the service” survey in the marketing data category, for
the purposes of carrying out activities for customer satisfaction and receiving
and evaluating suggestions for the improvement of business processes, based on
your legal express consent.
Your personal data, the data declared by the sender, the data you
declare during the acceptance of the shipment, and the call center records are
collected through the transactions you perform through https://www.kargomsende.com/ and the
transactions you perform through the shipment tracking link by fully or
partially automated or non-automatic means, provided that it is part of any
data recording system.
Your personal data may be transferred to;
o lawyers, auditors, tax advisors and other third
persons from whom we receive services, in order that we can carry out our
business processes lawfully and in accordance with our legitimate interests and
exercise our legal rights in a possible judicial process,
o your agents and representatives authorized by
you, in order that we can fulfill our legal obligations,
o regulatory and supervisory authorities and other
public authorities, such as courts and execution offices and other public
institutions or organizations authorized to request your personal data, in
order that we can fulfill our legal obligations,
o Turkuvaz Group companies, our business partners,
performance assistants and suppliers for the achievement of the above purposes
of processing, taking support for business processes and during
provision/development of services, execution of storage and archiving
operations, and ensuring infrastructure and technical security
pursuant to Article 8 of the PDPL.
Regarding
your personal data, you are entitled to;
a. Learn whether or not your personal data are
processed,
b. Request information, if personal data have been
processed,
c. Obtain information on the purpose for which your
personal data have been processed and find out whether your personal data have
been used in line with their intended purpose,
ç. Obtain information about the third persons to
whom personal data were communicated domestically or abroad,
d. Request the correction of personal data that may
have been incompletely or inaccurately processed,
e. Request the deletion or destruction of personal
data within the scope of the provisions set forth in Article 7 of the PDPL,
f. Request that the third parties to whom personal
data is transferred are informed of the operations carried out pursuant to
sub-paragraphs (d) and (e),
g. Object to any outcome detrimental to the data
subject as a result of analysis of the data processed exclusively through
automatic systems,
ğ. Request compensation for any loss suffered in the
case that your personal data are processed in violation of the law
.
You may send your requests within the scope of the aforementioned
rights to us in writing, via registered letter with return receipt, personally
or via notary public, or via the recorded electronic mail (REM), secure
e-signature, mobile signature or via your electronic mail address that you
notified to us before and which is recorded in our systems, if any.
Your application will be finalized free of charge within 30
(thirty) days at the latest, depending on the nature of your application,
following delivery of your application to us via the specified means, and in
order to confirm that the applicant is the right person, Turkuvaz may request
some confirmatory information from you. Such information may be requested only
for the determination of the real identity of the data subject and sharing the
results of the application with the right person.
As stipulated in the Communique on the Procedures and Principles on the Application to Data Controller issued by the Personal Data Protection Authority published in the Official Gazette on 10.03.2018 and issue no. 30356, if your application is replied to in writing, you are charged 1 TRY for each page over the first 10 pages, and if the reply is submitted in a storage medium such as CD or external memory, you are charged a fee that does not exceed the cost of such storage medium. The fee shall be refunded if your application arises from Turkuvaz.