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Information Clarification Text Under The Law On Protection Of Personel Data

Turkuvaz Dağıtım Pazarlama A.Ş. (“Turkuvaz”), in the capacity of “Data Controller”, processes your personal data pursuant to the Personal Data Protection Law no. 6698 (“PDPL”) and the applicable legislation, and takes all technical and administrative measures stipulated in laws related to the processing operations and provides any necessary protection.

Within this framework, Turkuvaz processes your personal data within the limitations determined by PDPL and the applicable legislation in accordance with the following principles set forth in Article 4 of the PDPL:

o    Being in conformity with the law and good faith;

o    Being accurate and, if necessary, up to date;

o    Being processed for specified, explicit, and legitimate purposes;

o    Being relevant, limited and proportionate to the purposes for which data is processed;

o    Being stored only for the time designated by relevant legislation or necessitated by the purpose for which data is processed.


When you contact us via the “contact us” tabs on http://kargomsende.com/ (“Website”), we, as Turkuvaz, process your name/surname, email address, phone number, package tracking number and the content of your communication (message) for the purposes of ensuring that you are distinguished from other persons contacting us, receiving any request, opinion, complaint, suggestion and evaluation forwarded by you, follow-up and finalization of the same, and communicating with you on the issue and addressing you, and thereby implementation of the customer relations processes, ensuring customer satisfaction as well as development and improvement of the website services and operations based on your needs and preparation of any necessary information/documents, provided that it is necessary to process personal data of the parties to the agreement, as long as it is directly related to the establishment or performance of the agreement, and based on the legal grounds for processing that it is compulsory to process your personal data for the legitimate interests of Turkuvaz, provided that this processing shall not violate your fundamental rights and freedoms;


o    If you provide us with your CV [do not share your sensitive data such as your health data in your CV] via “ik.destek@kargomsende.com” contained on the “contact us” or “carrier” tab on the website, we process your CV for the purposes of carrying out activities related to your job application process and the conclusion of this process, ensuring that you are distinguished from other candidates in your job application process, determining the position and working conditions that best suit you, establishing evaluation criteria for the position needed, and informing you of whether you are eligible for the relevant position, based on the legal grounds for processing that it is compulsory to process your personal data for the legitimate interests of Turkuvaz and they have been made public by you, provided that this processing shall not violate your fundamental rights and freedoms;

o    When you visit the website, we process your log in/log out date and time data, IP data (source and target point information) and your location information for the purposes of fulfilling our obligations clearly set forth in Law no. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed by Means of Such Publication and applicable legislation, and ensuring our website is useful and functioning properly and ensuring and evaluating system security and reliability, based on the legal grounds that processing of personal data is clearly stipulated by law, it is compulsory to process personal data for us to fulfill our legal obligations, it is compulsory to process your personal data for the legitimate interests of Turkuvaz, provided that this processing shall not violate your fundamental rights and freedoms;

o    When you visit the website, we process your personal data collected by cookies for the purposes set out in the Cookie Policy, on the legal grounds for processing that the processing of personal data of the parties to an agreement is necessary provided that it is directly related to the establishment or performance of the contract for mandatory/ technical cookies, for analytical cookies and functional cookies, based on the legal grounds for processing that it is compulsory to process your personal data for the legitimate interests of Turkuvaz, provided that this processing shall not violate your fundamental rights and freedoms.

To get further information on your personal data to be processed when you search your packages on the “package tracking” tab on the website, please review the current disclosure text by clicking the [Link].

Your personal data is collected when you visit the website through the transactions you have made through the website, by cookies and through emails you have sent via “ik.destek@kargomsende.com” and automatic means.

Your personal data may be transferred to;

o    lawyers, auditors, tax advisors and other third persons from whom we receive services, in order that we can carry out our business processes lawfully and in accordance with our legitimate interests and exercise our legal rights in a possible judicial process,

o    your agents and representatives authorized by you, in order that we can fulfill our legal obligations,

o    regulatory and supervisory authorities and other public authorities, such as courts and execution offices and other public institutions or organizations authorized to request your personal data, in order that we can fulfill our legal obligations,

o    Turkuvaz Group companies, our business partners, performance assistants and suppliers for the achievement of the above purposes of processing, taking support for business processes and during provision/development of services, execution of storage and archiving operations, and ensuring infrastructure and technical security

pursuant to Article 8 of the PDPL.

Regarding your personal data, you are entitled to;

a.     Learn whether or not your personal data are processed,

b.     Request information, if personal data have been processed,

c.     Obtain information on the purpose for which your personal data have been processed and find out whether your personal data have been used in line with their intended purpose,

ç.     Obtain information about the third persons to whom personal data were communicated domestically or abroad,

d.     Request the correction of personal data that may have been incompletely or inaccurately processed,

e.     Request the deletion or destruction of personal data within the scope of the provisions set forth in Article 7 of the PDPL,

f.      Request that the third parties to whom personal data is transferred are informed of the operations carried out pursuant to sub-paragraphs (d) and (e),

g.     Object to any outcome detrimental to the data subject as a result of analysis of the data processed exclusively through automatic systems,

ğ.     Request compensation for any loss suffered in the case that your personal data are processed in violation of the law


You may send your requests within the scope of the aforementioned rights to us in writing, via registered letter with return receipt, personally or via notary public, or via the recorded electronic mail (REM), secure e-signature, mobile signature or via your electronic mail address that you notified to us before and which is recorded in our systems, if any.

Your application will be finalized free of charge within 30 (thirty) days at the latest, depending on the nature of your application, following delivery of your application to us via the specified means, and in order to confirm that the applicant is the right person, Turkuvaz may request some confirmatory information from you. Such information may be requested only for the determination of the real identity of the data subject and sharing the results of the application with the right person.

As stipulated in the Communique on the Procedures and Principles on the Application to Data Controller issued by the Personal Data Protection Authority published in the Official Gazette on 10.03.2018 and issue no. 30356, if your application is replied to in writing, you are charged 1 TRY for each page over the first 10 pages, and if the reply is submitted in a storage medium such as CD or external memory, you are charged a fee that does not exceed the cost of such storage medium. The fee shall be refunded if your application arises from Turkuvaz.


Cookies are the small data stored in the hard disk of your computer by your browser. In general, they are used to provide you with a personalized experience during your use of the website, develop the services provided, and improve your experience and may contribute to ease-of-use during your navigation on a website.


o    Mandatory/Technical Cookies: They are cookies needed for the smooth running of the website you visit. The purpose of such cookies is to provide any necessary service by ensuring operation of the website.

For example, they enable access to the secure fields of the website, and use of the website's features and navigation.

o    Analytical Cookies: They gather data about the method of use of the website, frequency of visits and number of visitors, and show how the visitors have linked to the website. These cookies are used to improve the mode of operation of the website and thereby increase its performance, and determine the direction of general trends. They do not contain data that can identify visitors.

For example, they show the number of error messages displayed and the most visited pages.

o    Operational/Functional Cookies: They record the selections made by the visitor on the website and recall them on the next visit. The purpose of such cookies is to provide ease-of-use to visitors.

For example, it removes the need for the website user to reenter the user password on each page visited.

o    Targeting/Advertisement Cookies: They enable measurement of the efficiency of the advertisements displayed by visitors and calculation of the number of displays. These cookies are used to provide advertisements customized according to the fields of interest of visitors.

Our website uses targeting/advertisement cookies.


The mandatory, functional and technical cookies used on our website:

o    They are mandatory for use as desired for the interface and features of the website.

o    They ensure acceleration of operations during subsequent visits.

o    They enable us to understand how the website is used by visitors, help us obtain statistical data, and improve content.

o    They never collect, store or allow us to process your identifying data, and they are not personal data.

o    They do not damage your computer and are free of viruses.


You can only change your preferences on the use of cookies, or block or delete cookies, by changing your browser settings.

In order for you to control cookies, many browsers provide you with an option to accept or reject cookies, accept only certain types of cookies, or receive warnings when the website requests storage of cookies on your device.

Besides, there is an option to delete any cookies already recorded on your browser.

If you disable or reject cookies, it may be necessary to set some preferences manually, and as we will be unable to identify your account and associate it with you, some features and services on the website may not function smoothly. You can change your browser settings by clicking on the relevant link on the following table.

Google Chrome


Internet Explorer


Mozilla Firefox






Microsoft Edge


For more information on cookies, including how cookies are placed, displayed, managed and deleted, please visit www.allaboutcookies.org or www.aboutcookies.org and use the “contact us” tab to convey all your questions and comments regarding the Policy.